Shipping Policy

Who we are

Our website address is:

Order / Sales Policy:

Goods delivered to customers remain the property of the seller until the full invoiced amount of the goods have been received by the seller. This means orders will not be delivered until payment has been confirmed. All sales of products are final.

Prices for products offered by the Services may change at any time. Orders placed on Thursday will be processed and confirmed on the following business day.

Holidays and weekend days are not counted as business days.
After you submit your order, you will receive an email reviewing the items in your order within 48 hours. Please note that once submitted, orders cannot be modified or cancelled for any reason.

If you are selecting “Ship with your shipping Agent”, you have to arrange and collect shipment via your shipping agent.

What methods of payment are acceptable?

• Online Payments Credit Card
• Online Payments via PayPal
• CASH in one of our branches
• Bank Transfers
• Cash on Delivery
For more information, please email

Shipping / Delivery Policy:

When do we deliver

Delivery Date: 4-5 Business days after order processing for available stock. Unavailable stock requires at least an average of 4 to 8 weeks. Customized orders fall under unavailable stock. For shipments to countries outside the MENA region, the delivery date requires an additional 2 to 4 weeks. As per SASO requirement, electriccity store can supply to KSA, but courier and shipping to be arranged by the customer.

Refund Policy:

Before you return an item to us, please email us stating your reason for a return.
Most items may be returned for exchange or refund within 15 days after Delivery.
• Items must be new, unused, and in their original package.
• Items must include original receipt and invoice.
• Delivery charges are not refundable.
Faulty products (faults caused by manufacturing reasons and not by the customer) are subject to replacement and or return. Some items once sold cannot be returned or replaced if used.

Electriccity Sales team

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